Round 1

Reflection

If there is one constant over the years that I have found most valuable for growth and improvement is reflection. Without taking the time to give serious thought to our daily decisions and practice, improving them will be difficult and the same results will be achieved.

Over the years I have been asked to answer questions around technology for peers working on their higher education degrees. The questions are usually similar enough that It is enjoyable to look back and see how my answers have changed and also create a blog post out of it, cause why not. I am going to split this one up as it was quite lengthy, enjoy!

Leadership and Vision

The biggest hurdle to developing a shared vision for technology use in today’s K-12 landscape is the divide between the Teaching and Learning and Information Technology departments. Historically the goals of these two areas have not been communicated to one another and the communication breakdown will lead to a lack of understanding of what is important for planning a meaningful and effective path for technology integration and a safe online learning environment for users. 
In Gilbert Public Schools we have an organizational chart that

allows for all-district departments to be represented at the Cabinet-level

including the Teaching and Learning and Information Technology

departments. Having the Executive Directors and Assistant Superintendents at the table allows for each area to be represented, communicate their needs and understand the importance of the IT side to ensure a safe network, protect student and staff data, and provide support to meet strategic plan goals.

Gilbert Public Schools has created a strategic operating plan that has technology embedded to achieve the ultimate goal of, success for all students. Each area of focus, safe and supportive schools, family and community engagement, employee excellence, and financial and operational efficiency all have goals and action items in place that are measured to monitor progress and allow for modification when needed.

Technology is embedded in each of these areas but is only a small piece of supporting our student’s success. Ultimately, it is the relationship between teachers and students and the support provided by leadership that will allow us to measure the true success of the plan.  

Team Building and Staffing The same philosophy that applies at the district level for cross-functional departments is necessary within an Informational Technology team structure. The rapid rate of change that takes place with technology is difficult to communicate at times and does lead to issues with bringing awareness to end-users. In the GPS Technology Services department, there are 5 internal teams to include: IT Customer Care Specialists, Information Systems, Network and Telecommunications, Systems Administration, and Instructional Technology. Each leader of these areas plus a Project Specialist make up the Technology services leadership team. The Executive Director of Technology meets weekly in a formal meeting with the team and daily on an informal basis. This team is responsible for working closely with one another to ensure Technology Services is working collaboratively to support GPS. One example of this would be the leadership team working with one another to coordinate occasional cross-functional team meetings. They create an agenda around issues happening with end-users, ways to address them and share other problems or successes happening in the field. 

GPS Technology Services has also established a userXperience team that meets regularly to discuss and make decisions on existing and future implementations, device functions and features, updates, and other variables as it relates to the end-users in GPS. This group has representation from all Technology Services departments and is important to our end user’s success with implementations and integrations that impact the daily function of staff and students. We have been able to make changes and roll back changes based on the feedback they bring to the table representing each area of the department. 

      Instructional Focus and Professional Development

Bringing awareness to all staff members around emerging technologies and potential issues to protect the network and data is on-going. I agree with the philosophy of leading from the middle and that everyone is a leader regardless of their position. We encourage all Technology Services staff to share ideas, emerging technologies they see and support to everyone around them. Our Instructional Technology team works closely with site Principals to present at staff meetings, meet one on one with teachers, attend grade-level meetings, share a weekly newsletter and any other form of communication that leads to awareness. 

Another example from the department level is our yearly awareness campaign around Computer Science Week. For the last three years, the Technology Services department has provided support around CS by providing professional development activities, meet-ups, video campaigns, and support for our teachers to bring CS into their classrooms. 

There is not a one size fits all approach with learning and the same applies to the technology that can support the educational outcomes our teachers want for our students. 

Round 2

Thanks for taking the time to read a bit on what started as assisting a friend with their doctorate assignment to gaining a little glimpse of how we do things in Technology Services. There is not any secret sauce being served up here, just a good group of individuals working together for students. See you soon for Round 2.